Updated: Sep 12
I received a phone call a few days ago from a potential new client who seemed very familiar with my work and was very enthusiastic about potentially working with me for her custom window treatments. Of course, I was very thrilled to hear from a potential new client, but my company’s policy is to qualify each prospect to see if we are on the same page and would want to work together.
One of the questions I always ask is “how did they learn about Casa Vilora Interiors“. It always warms my heart when their answer is “I was referred by __________”
This prospect had just moved into a beautiful new home in a great subdivision with a very active social networking presence on FaceBook and their website. She had actually called in another decorating company to provide her with drapery design ideas, fabric selections and a quote for her window treatments. Somehow she wasn’t very happy with them (I have gotten that a lot about this particular company) and so she reached out to her community online message board for a referral. Sure enough, one of my past clients was very happy to give her my contact information. This is great! This particular past client has already referred 3 other friends to me in the past year since I finished her project. The power of a satisfied client! Imagine if it had gone the other way?
I am now in the process of designing a whole house of window treatments and I am absolutely thrilled. After meeting this lady, I knew right away what she needed based on the existing pieces she owned and recently purchased, and based on the in depth conversation we had. I know she is looking forward to my presentation next week, just as I am.
As I always do with referrals. I contacted my past client to thank her. Usually with an email followed by a card. Her exact words were “Veronica, you are too good not to share”. Well that just made my day, week, month and year! That’s the best news you can get from a client! It is what I thrive on and aim to do with every project I am involved with. I always treat my clients the way I would like to be treated. It’s as simple as that!
Speaking of referrals, I just received the front door to my new home that I ordered over a month and a half ago. The door guy promised me a two week turn-around. Not only were there several delays and poor excuses, he wasn’t calling to let me know what was going on. I had to call each time. I mean literally five different times he told me I would have the door by so-and-so and each time a stupid excuse, and always someone else’s fault. You know who won’t be getting any referrals from me? My door drama is behind me, and I’m just glad that he didn’t run off with my cash, because I sure as heck wondered about that in the process.
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