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SHIPPING & RETURNS

Returns are accepted only on a case by case basis, and incase of damage, defects or incorrect items. To initiate a return, please send an email to orders@casavilorainteriors.com. Please include order details for prompt processing


Returns must be initiated within 7 days of delivery to the customer.

Items that we will consider for return: accessories, rugs, unused/unwashed bedding, books, dishes, wallpaper, uninstalled lighting or items that arrive damaged, defective or incorrect items.  All returns must be in their original condition and with their original packaging.

Items that can’t be returned: Any special-order furniture such as custom upholstery orders, made to order items (items that have been placed into production), gift cards, any items marked as final sale or clearance, holiday or seasonal merchandise, items damaged through normal wear & tear, lighting fixtures that have been installed, any items delivered more than 7 days ago.

Return fees: The customer is responsible for all return shipping fees, unless an item is received by the customer damaged, defective, or through error.  All returns are subject to a 20% restocking fee.

Damaged Items: A claim must be reported to orders@casavilorainteriors.com within 2 days of delivery to the customer.

Please see below for more information and FAQ's

Returning an Item 

  • If an item was received damaged, defective, or incorrect, please submit a return request to orders@casavilorainteriors.com within 2 days of receiving your item to initiate a claim. Please include photos.

  • If not damaged, defective, or incorrect, email us at orders@casavilorainteriors.com

    • Customer is responsible for return shipping costs

    • Return items at your own risk. The RMA # given must be clearly marled on the package. Customer is responsible for packaging adequately and correctly. We are not liable for damage caused by incorrect return packaging. Items that are returned to vendor damaged will not be eligible for a refund.

    • If a delivery is refused but isn’t damaged or defective, customer will receive store credit (minus original shipping fees).

  • Items that are returned to vendor without prior notification and RMA # will not be returned, except at the customer’s own expense, and will not receive a refund.

  • Delivery and assembly fees are non-refundable.

  • Returns will be refunded to the original form of payment.

  • Items not eligible for return:

    • Gift cards

    • Custom upholstery orders

    • Final sale items

    • Clearance items

    • Items damaged through normal wear & tear

    • Furniture

    • Art

    • Mirrors

    • Holiday

    • Installed lighting

    • Items delivered to the customer more than 7 days ago

 

Canceling an Order 

  • Orders may be canceled within 24 hours of placing the order. Order cancellation requests received after this timeframe will not be processed.

  • Please note the lead time when placing your order. Backorder dates are subject to change. Customers will receive notifications on affected items as information is available.

  • In rare cases, items may be discontinued and no longer available to ship. These items will be canceled and the customer will receive a full refund.

  • Refunds will be processed to the original form of payment.

Item-Specific Return Information

  • Furniture

    • Furniture orders may be canceled within 24 hours of placing the order. After this window, all furniture sales are final. We cannot accept returns on furniture.

    • Please note the lead time when placing your order. Backorder dates are subject to change.

    • If a delivery is refused but isn’t damaged or defective, customer will receive store credit (minus original shipping fees).

  • Lighting

    • Light fixtures that have been installed cannot be returned.

    • Other lighting (table lamps, floor lamps) may be returned with prior approval from us within 7 days of delivery.

    • Please note the lead time when placing your order. Backorder dates are subject to change.

  • Art

    • Art orders may be canceled within 24 hours of placing the order. After this window, all art sales are final. We cannot accept returns on art.

    • Please note the lead time when placing your order. Backorder dates are subject to change.

    • In rare cases, if the frame is unavailable as pictured, the customer will be contacted to confirm a frame substitution. If the frame substitution is not suitable, the order will be canceled.

  • Mirrors

    • Mirror orders may be canceled within 24 hours of placing the order. After this window, all mirror sales are final. We cannot accept returns on mirrors.

    • Please note the lead time when placing your order. Backorder dates are subject to change.

    • If a delivery is refused but isn’t damaged or defective, customer will receive store credit (minus original shipping fees).

  • Rugs

    • Rugs may be returned with prior approval from us in their original condition within 7 days of delivery.

  • Holiday

    • We are not able to accept returns on holiday items.

  • All other merchandise

    • Return requests must happen within 7 days of delivery.

    • Item must be returned in its original condition.

If you still have any questions about the return policy, please email orders@casavilorainteriors.com.

SHIPPING

Casa Vilora Interiors will determine the best and most efficient shipping method based on the merchandise you purchase. The shipping options below apply to the 48 contiguous United States. At this time, we are not able to ship outside of this area.

Frequently Asked Questions:

WHEN WILL MY ORDER SHIP?
All orders will be processed by Casa Vilora Interiors within 72 hours of receipt of payment for items that are in stock.

Many of our curated upholstered pieces, artwork, rugs, and mirrors are made-to-order. Because these custom pieces are not warehoused, lead times can range anywhere from 4-8 weeks. Please contact us at orders@casavilorainteriors.com for questions regarding your orders status, or to inquire on lead times for a specific item.

WHAT IS THE DELIVERY SURCHARGE?

Because furniture, rugs and other large items are bulky, heavy, and may have limited availability, these items have a delivery surcharge. This charge is listed out separately from the item price on your order and is in addition to regular shipping & handling charges. Surcharges will vary depending on the item you order.

HOW LONG IT WILL TAKE FOR MY ORDER TO ARRIVE?

Orders sent via UPS or FedEx average 4-8 business days once they leave the factory. Orders sent via White Glove Carrier average 2-3 weeks once leaving the factory. Please keep in mind that these timeframes are AFTER The product leaves the factory.

If you have a question about a specific item, you are welcome to contact us at orders@casavilorainteriors.com and we can help you estimate the time for delivery.

WILL I RECEIVE TRACKING DETAILS ONCE MY ORDER IS SHIPPED?

You will receive an email with a tracking number on items that are shipping via UPS and FedEx. For items shipping via White Glove Delivery, you will be contacted by the White Glove Delivery company once they’ve received your item to schedule delivery.

WILL ALL OF MY ITEMS ARRIVE AT THE SAME TIME?

Most items are drop-shipped. Whenever possible, items will be shipped together. If you have a question about the shipment process for your order, please give us a call at 281-751-7552 or send us an email with your order information to orders@casavilorainteriors.com.

Shipping Methods Include:

UPS & FedEx Delivery – Most items will ship via UPS, USPS, or FedEx. You will receive an e-mail with a tracking number once your item(s) have shipped. Orders may arrive in multiple boxes or at various times.

White Glove Delivery – This is a full residential delivery service, and is required for large, heavy, or fragile items. The shipping service will contact you to schedule a time to deliver the purchased merchandise into your room of choice, unwrap, inspect, and remove wrapping from the premises. They will only perform assembly, but will not move any existing furniture. Please ensure your space is prepped and ready to receive the furnishings. In the event an appointment is missed or delayed by the customer, rescheduling is required. Rescheduling fees may apply.

Serving Katy, Houston And Surrounding Areas. Now Accepting Projects Out Of State 

HAVE A PRESSING DESIGN QUESTION? GET IN TOUCH

Casa Vilora Interiors

6193 Highway Blvd, Suite 207

Katy TX 77494

ALL RIGHTS RESERVED © 2019 BY CASA VILORA INTERIORS

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